Refund policy
Damaged, Lost & Stolen Shipments
Street Aero carefully inspects and packages products before shipment. Unfortunately, damage, loss, or theft can still occur while a package is in transit or after delivery.
Please review the requirements below carefully. Carrier and shipping insurance claims are subject to strict reporting and documentation deadlines. Failure to report an issue within the required timeframe, provide the requested documentation, retain the shipment and packaging, or cooperate with the claim investigation may prevent Street Aero from successfully filing or completing a claim.
Damaged Shipments
If your order arrives damaged, you must contact Street Aero at info@streetaero.com within 10 calendar days of the tracking delivery date.
Our shipping insurance claim window is limited. The 10-day customer reporting deadline gives Street Aero enough time to collect the required documentation, review the damage, and submit the claim before the applicable claim deadline expires.
Do Not Return or Throw Anything Away
If an item arrives damaged:
Do not return the damaged product unless Street Aero specifically instructs you to do so.
You must retain:
The damaged product
The original shipping box
All internal packaging and packing materials
All other contents of the shipment
Do not throw away, alter, or dispose of the product, box, or packing materials while the claim is being reviewed.
Street Aero will generally not require a damaged product to be returned, as the product and packaging may be needed for photographs, carrier verification, inspection, or other claim documentation.
Please retain everything until Street Aero confirms that it is no longer needed.
Required Damage Photos
To begin a shipping damage claim, please provide at least 6 clear photos documenting the shipment and damage.
Your photos must clearly show:
The damaged product as a whole — Include at least one photo showing the entire item and its overall condition.
Close-up photos of the damage — Clearly show each damaged area of the product.
How the product was packaged — Show the product in or with its packaging so we can document how it was protected during shipment.
Internal packing materials — Include the foam, padding, or other packing materials used inside the shipment.
The exterior shipping box and any visible damage — Photograph the outside of the box, including the front, back, and sides necessary to clearly document its condition and any dents, punctures, crushing, tears, or other visible damage.
The shipping label / tracking information — Include a clear photo showing the shipping label and tracking information on the package.
Additional photos may be requested depending on the type of damage or the carrier/insurer's requirements.
Providing all requested photos and information upfront helps prevent delays in the claim process.
Claim Review & Customer Cooperation
After the required information is received, Street Aero will review the documentation and submit the applicable shipping damage claim.
The carrier or shipping insurer may require additional photographs, information, verification, or an inspection of the shipment.
If the carrier or insurer contacts you regarding the claim, you must cooperate with their investigation and respond to their requests.
Failure to provide requested information, make the shipment available for inspection when required, retain the necessary packaging, or otherwise cooperate with the carrier or insurer may result in the claim being denied.
If a claim is denied because the customer failed to comply with the carrier's or insurer's requirements, Street Aero is not responsible for providing the replacement or refund that would otherwise have been available through the claim.
Approved Damage Claims
If a damage claim is approved, Street Aero may provide either a replacement or refund for the damaged product or component, depending on the circumstances and the resolution requested by the customer.
Coverage applies only to the portion of the shipment that was actually damaged.
For example, if a side splitter set contains two side splitters and only one side is damaged, only the damaged side splitter will be replaced or refunded. The undamaged side does not automatically qualify for replacement or refund.
Street Aero will work with the customer to determine the appropriate resolution once the claim has been reviewed and approved.
Damage Reported After the Deadline
Damage must be reported within 10 calendar days of the tracking delivery date so Street Aero has sufficient time to submit the required insurance claim.
If the required damage information and photographs are not provided until after the applicable insurance claim period has expired,
Street Aero may be unable to file a claim or recover the cost of the damaged product and shipment.
When a damage claim can no longer be submitted because the reporting/documentation deadline was missed, Street Aero will generally still try to offer a replacement product or component when possible; however, the customer will be responsible for the cost of shipping the replacement.
Any assistance offered after the claim deadline has expired is subject to the circumstances of the order and does not extend or replace the required 10-day reporting period.
Lost Shipments
If your shipment has not been delivered and appears to be lost in transit, please contact Street Aero within 14 days of the expected delivery date.
Street Aero will open a lost-package claim or investigation with the applicable carrier.
Carrier investigations for lost shipments generally take approximately 2–3 weeks to complete.
During the investigation, the carrier may contact the customer for additional information or confirmation. The customer must cooperate with the carrier and respond to any requests related to the investigation.
Failure to cooperate may result in the carrier denying the claim.
Street Aero cannot issue a replacement or refund while a package is still under investigation and has not been officially determined to be lost. Packages that appear lost or delayed may still be located and delivered during the investigation.
Once the carrier has completed its investigation and confirmed the shipment as lost, Street Aero will work with the customer toward the appropriate resolution.
Packages Marked Delivered / Stolen Packages
Once carrier tracking confirms that a package was successfully delivered to the address provided on the order, responsibility for the package transfers to the customer.
Street Aero is not responsible for theft occurring after a carrier has successfully delivered a package to the provided address.
If tracking shows that your package was delivered but you cannot locate it, please contact Street Aero. We may review available carrier records, proof-of-delivery information, and/or a delivery photo when available.
Street Aero may also request additional information from the customer as part of the investigation, including:
Confirmation of the delivery address
Photos or video surveillance from the delivery location, when available
A police report for suspected package theft, when applicable
Any additional documentation requested by the carrier or insurer
If the carrier confirms that the package was properly delivered to the correct address, Street Aero is not responsible for replacing or refunding the shipment due to theft or disappearance after delivery.
Proof of Delivery
Carrier delivery documentation varies depending on the shipment and circumstances of delivery.
When available, Street Aero may use tracking records, proof-of-delivery information, and/or carrier delivery photographs when investigating a delivery dispute.
Not every shipment will have a delivery photograph. For example, a photograph may not be available when a shipment is handed directly to the recipient or when the carrier does not provide photographic proof for that delivery.
Refused Shipments
A shipment should not be refused unless there is a documented issue involving shipping damage or Street Aero has specifically instructed the customer to refuse the package.
If a shipment is refused for a reason other than documented shipping damage, the shipment will be treated as a return.
Applicable return requirements, original shipping deductions, return shipping charges, and restocking fees may apply.
Shipping Protection / Insurance
Street Aero may insure shipments or use third-party shipping protection to help cover products against qualifying damage or loss during transit.
Whether or not an optional shipping protection charge was purchased, customers must still:
Report damage or loss within the applicable deadline
Provide all required photographs and documentation
Retain the damaged product, box, and packing materials when applicable
Cooperate with Street Aero, the carrier, and/or insurer during the claim process
Comply with applicable carrier or insurance claim requirements
Purchasing optional shipping protection does not guarantee approval of a claim, and declining an optional shipping protection charge does not eliminate the customer's responsibility to follow Street Aero's required claim process.
The availability and cost of optional shipping protection may vary.
Returns, Exchanges & Refunds
We understand that sometimes a product may need to be returned or exchanged. To be eligible, all returns and exchanges must meet the requirements below.
Please review these requirements before unpacking, handling, installing, modifying, or returning your product.
Return Window
Eligible products may be returned within 20 calendar days of the tracking delivery date.
Before sending anything back, you must contact Street Aero at info@streetaero.com to request return authorization.
Please include:
Your order number
The reason for the return
Photos showing the current condition of the product
Do not send a product back without prior authorization from Street Aero.
The photos allow us to review the condition of the product and provide the appropriate return and repacking instructions before it is shipped back.
Product Condition
Returned products must be in resellable condition.
Products that have been installed, modified, altered, damaged, improperly handled, or otherwise show signs of use or physical imperfections caused after delivery may not qualify for return.
This includes, but is not limited to:
Scratches
Scuffs
Gouges
Dents
Bends or other physical damage
Drilled or enlarged holes
Installation marks
Adhesive or residue
Missing or damaged components
Other physical impurities or signs that the product has been used, installed, altered, or improperly handled
All parts, hardware, accessories, decals, instructions, and other contents originally included with the product must also be returned.
A refund will not be issued until the approved return has been received and all required contents have been accounted for.
Street Aero reserves the right to reject a return that arrives in a condition that cannot reasonably be resold.
Handle & Test-Fit Before Fully Unpacking
Our aero material can scratch easily and must be handled carefully.
Before fully unpacking or installing a product, verify that you received the correct item and test-fit or measure the product where possible.
When handling aero material:
Always handle parts by the edges rather than the face of the material.
Do not place objects on top of the material.
Do not slide objects, hardware, tools, or other items across the face of the material.
Keep the product protected by its foam packaging while inspecting or test-fitting whenever possible.
Do not install, drill, modify, or alter the product until you have confirmed that it is the correct item and fitment.
Side Splitters
Side splitter sizing can be quickly verified before fully unpacking the product.
The side splitter can be measured while it is still positioned on its protective packaging pad. Compare that measurement to the applicable side of the vehicle to confirm that the splitter length is appropriate before removing all protective packaging or beginning installation.
Both the product and the vehicle mounting area are easily measurable, so customers should confirm sizing before installation or modification.
Return Packaging Requirements
If a return is approved, Street Aero will provide specific repacking instructions for the product.
Those instructions must be followed.
The product must remain properly protected using its foam/protective packaging and must be packed in a manner that prevents movement, scratching, bending, or other damage during return transit.
The customer is responsible for properly repacking the return according to the instructions provided by Street Aero.
A product that qualified for return when authorization was issued may become subject to an increased restocking deduction or may be rejected if it is damaged because it was improperly handled or packaged for return.
Front Splitters
All shipped front splitter sales are final.
Due to the size of front splitters and the risk of damage associated with shipping them back, Street Aero does not accept front splitter returns through a shipping carrier.
The only exception is an eligible front splitter that can be physically returned to Street Aero through local drop-off.
A locally returned front splitter must still meet all normal return requirements, including the 20-day return window, prior authorization, complete contents, and resellable-condition requirements.
The ability to physically bring a front splitter back to Street Aero does not guarantee acceptance if the product has been installed, modified, damaged, improperly handled, or is otherwise no longer resellable.
Custom Text & Engraving
All custom text and engraving orders are final sale and non-refundable immediately after payment is submitted.
The normal 20-day return window does not apply to products containing custom text or engraving.
Custom engraving is completed EXACTLY as the text is entered on the order. Text is case-sensitive, and any desired symbols must be included when the order is submitted. For example, an @ symbol for a social media handle must be entered if you want it included in the engraving.
Emojis are not recommended due to the laser engraving process, and returns or refunds will not be accepted if an emoji does not engrave as expected.
Customers are responsible for triple-checking all spelling, capitalization, symbols, and custom text before submitting an order.
Replacement & Miscellaneous Parts
Replacement parts, individual components, fins, winglets, brackets, hardware, and other miscellaneous parts are not automatically considered custom or final sale.
They may qualify for return when they meet the normal return window, condition, authorization, and packaging requirements of this policy.
Restocking Fee
All accepted returns are subject to a minimum 20% restocking fee.
The 20% restocking fee applies even when a returned product arrives in perfect, resellable condition.
This fee covers the costs associated with:
Inspecting the returned product
Repackaging the product
Restocking the product
Payment/transaction processing associated with the order and return
The minimum 20% restocking fee is separate from any applicable deduction for the original shipping cost.
Increased Restocking Deductions
The restocking deduction may be increased when a returned product or its components arrive damaged, unusable, incomplete, or improperly packaged.
For example, if a rear diffuser is returned improperly packaged and two individual diffuser components are damaged during the return shipment, the deduction may be increased to account for the damaged components that can no longer be resold.
Depending on the condition of the returned product, Street Aero may instead reject the return if the product is no longer reasonably resellable.
Original Shipping Cost
Original/outbound shipping costs are non-refundable and will be deducted from all refunds.
This applies even when the customer receives free shipping at checkout.
Street Aero still incurs the cost of shipping the original order. Free shipping means that the customer was not separately charged that standard shipping amount at checkout; it does not mean that Street Aero incurred no shipping expense.
The applicable original shipping cost is deducted separately from the minimum 20% restocking fee.
Return Shipping
Unless the return is the result of an error made by Street Aero, the customer is responsible for return shipping costs.
For an approved return, the customer may either:
Arrange and pay for return shipping independently, following Street Aero's provided packing and shipping instructions; or
Request that Street Aero provide a return shipping label. If Street Aero provides the label, the cost of the return label will be deducted from the customer's refund.
Providing a Street Aero return label does not mean that return shipping is free.
If Street Aero Sent the Wrong Item
If you believe Street Aero sent you an incorrect product, do not install, drill, modify, alter, or damage the item.
Contact Street Aero with your order information and photos so we can verify the item that was received.
If Street Aero confirms that the wrong product was sent, we will arrange the appropriate return shipping and replacement at Street Aero's expense.
However, the incorrectly shipped item must still be handled carefully and returned in resellable condition with all initial shipment contents.
Street Aero will provide specific repacking instructions. The customer is responsible for following those instructions and protecting the product from damage during the return.
Street Aero's original fulfillment error does not waive the requirement to reasonably care for the product after delivery. If an incorrect product is installed, modified, damaged, improperly handled, or improperly repacked after the customer receives it, deductions may apply for resulting damage or loss of value.
Exchanges
Eligible products may be exchanged when they meet the same return window, condition, authorization, handling, and packaging requirements that apply to returns.
Products that are final sale under this policy are not eligible for exchange unless Street Aero specifically authorizes otherwise.
Unless the exchange is required because of an error made by Street Aero, the customer is responsible for applicable shipping costs associated with the exchange.
Street Aero must receive and inspect the returned product before the exchange is finalized.
Any price difference between the original product and the replacement product will be addressed as part of the exchange.
Return Inspection & Refund Processing
Once an authorized return is received by Street Aero, please allow up to 14 business days for us to inspect the product, verify the contents, repackage it as necessary, restock it, and process the applicable refund.
The refund amount will be determined after inspection and will account for all applicable deductions under this policy, including:
The minimum 20% restocking fee
Original/outbound shipping costs
Street Aero-provided return label costs, when applicable
Additional deductions for damaged, missing, unusable, or improperly returned components, when applicable
Once Street Aero issues the refund and sends confirmation, please allow approximately 2–3 additional business days for the refund to appear in your account.
The exact posting time may depend on your bank or payment provider.
Cancellations & Order Changes
Please review your order carefully before completing your purchase.
Street Aero begins processing orders after they are submitted, and made-to-order products may enter our manufacturing schedule shortly after purchase. Because of this, cancellation and order-change requests are subject to the requirements below.
Cancellations Within 24 Hours
Cancellation requests submitted within 24 hours of purchase are eligible for a refund of the amount received by Street Aero, less the non-refundable payment processing fee.
Payment processing fees charged when an order is submitted are not returned to Street Aero when a transaction is refunded. For this reason, payment processing fees are non-refundable regardless of how quickly an order is canceled.
A “full refund” for an eligible cancellation therefore means a refund of the net amount received by Street Aero after the original payment processing fee.
The 20% restocking fee does not apply to an eligible cancellation made within the first 24 hours.
Exception — Custom Text & Engraving
The 24-hour cancellation period does not apply to custom text or engraving orders.
All custom text and engraving orders become final sale and non-refundable immediately after payment is submitted.
Cancellations After 24 Hours
Cancellation requests made more than 24 hours after purchase may be subject to a 20% restocking/processing fee, even if the order has not yet shipped.
Street Aero may, at its discretion, waive or reduce this fee when an order has not shipped or circumstances otherwise allow. Any exception or courtesy provided on one order does not change this policy or guarantee the same exception for another order.
If the 20% fee applies, the original payment processing fee is included within the 20% deduction and is not deducted as an additional processing fee on top of the 20%.
Orders That Have Already Shipped
An order cannot be canceled after it has shipped.
Once an order has been transferred into the shipping process and shipped, any request to send the product back will be handled under the Returns, Exchanges & Refunds Policy and must meet all applicable return requirements.
This includes product eligibility, condition requirements, return authorization, shipping costs, and applicable restocking deductions.
Products that are final sale remain final sale after shipment and cannot be converted into a return by requesting a cancellation.
Order Change Requests
If you need to make a change to an order, contact Street Aero at info@streetaero.com as soon as possible.
We will do our best to accommodate requested changes when possible, but order changes are not guaranteed.
Whether a change can be made depends on the status of the order, the product, and whether processing or manufacturing has already begun.
Do not assume that an order has been changed unless Street Aero has confirmed the requested change.
Shipping Address Changes
Customers are responsible for entering a complete and accurate shipping address when placing an order.
If you need to change the shipping address, contact Street Aero as soon as possible.
Address changes are not guaranteed once an order has been processed or a shipping label has been created.
If an address correction or change results in an additional carrier fee, the customer is responsible for the applicable address-correction or rerouting charge.
For fraud-prevention purposes, Street Aero may require additional verification before approving a request to ship an order to an address different from the information originally provided with the payment.
Product / Variant Changes
Requests to change a product, vehicle application, style, size, option, fins, winglets, or other selected product configuration must be made as soon as possible.
A requested change may not be possible if the original product has already entered production, been manufactured, modified for the order, packaged, or shipped.
If Street Aero approves a change to a differently priced product or configuration, the customer will be responsible for any applicable price difference.
Any refund resulting from an approved change remains subject to applicable non-refundable payment processing fees or other deductions required under this policy.
Custom Text & Engraving Changes
Custom text and engraving orders are final immediately after payment is submitted.
Street Aero engraves custom text EXACTLY as it is entered on the order, including capitalization and symbols.
Customers are responsible for verifying all spelling, capitalization, symbols, and requested text before submitting the order.
If you notice an error after submitting a custom order, you may contact Street Aero immediately; however, Street Aero cannot guarantee that the engraving can be changed or stopped, and the order remains non-refundable.
Any symbol that you want included must be entered as part of the custom text. For example, an @ symbol for a social media handle must be included if you want it engraved.
Emojis are not recommended due to the laser engraving process, and a refund will not be provided if an emoji does not engrave as expected.
Payment Processing Fees
Payment processing fees are non-refundable.
This applies whenever a refund or cancellation occurs, including cancellations requested within the first 24 hours.
When a cancellation or other transaction is subject to the 20% restocking/processing fee, the payment processing cost is already included within that 20% deduction and will not be charged as a separate additional deduction.
When the 20% fee does not apply, such as an eligible cancellation within 24 hours, the actual non-refundable payment processing fee will still be deducted from the refund.
Declined Payments & Pending Authorizations
A declined payment attempt may temporarily appear on your bank or card account as a pending authorization, even though the transaction was not successfully completed.
If multiple payment attempts are made before an order is successfully placed, more than one pending authorization may temporarily appear. This does not necessarily mean that Street Aero charged you multiple times or that multiple orders were placed.
Declined or unsuccessful authorizations are controlled by the customer's bank or payment provider and may remain visible for approximately 2–3 business days before disappearing or being released.
Street Aero can only collect payment for transactions that are successfully completed.
Billing Information & Payment Verification
Customers are responsible for entering accurate billing and payment information during checkout.
A billing address or other payment information that does not match the information associated with the payment method may cause the transaction or order to be flagged for fraud review and may delay processing.
Street Aero reserves the right to review potentially fraudulent or high-risk transactions and may contact the customer to verify information before processing or shipping the order.
Shipping to an Alternate Address
Orders being shipped to an address different from the cardholder's billing information may require additional verification.
If an order is flagged for fraud risk or Street Aero otherwise needs to verify the transaction, we may request information necessary to confirm the identity of the cardholder and authorization of the purchase before the order is processed or shipped.
Failure to provide requested verification may result in the order being delayed or canceled.
These verification procedures are intended to help protect both Street Aero and the authorized cardholder from unauthorized transactions.