Refund policy
Returns, Exchanges & Refunds
We understand that sometimes a product may need to be returned or exchanged. To be eligible, all returns and exchanges must meet the requirements below.
Please review these requirements before unpacking, handling, installing, modifying, or returning your product.
Return Window
Eligible products may be returned within 20 calendar days of the tracking delivery date.
Before sending anything back, you must contact Street Aero at info@streetaero.com to request return authorization.
Please include:
Your order number
The reason for the return
Photos showing the current condition of the product
Do not send a product back without prior authorization from Street Aero.
The photos allow us to review the condition of the product and provide the appropriate return and repacking instructions before it is shipped back.
Product Condition
Returned products must be in resellable condition.
Products that have been installed, modified, altered, damaged, improperly handled, or otherwise show signs of use or physical imperfections caused after delivery may not qualify for return.
This includes, but is not limited to:
Scratches
Scuffs
Gouges
Dents
Bends or other physical damage
Drilled or enlarged holes
Installation marks
Adhesive or residue
Missing or damaged components
Other physical impurities or signs that the product has been used, installed, altered, or improperly handled
All parts, hardware, accessories, decals, instructions, and other contents originally included with the product must also be returned.
A refund will not be issued until the approved return has been received and all required contents have been accounted for.
Street Aero reserves the right to reject a return that arrives in a condition that cannot reasonably be resold.
Handle & Test-Fit Before Fully Unpacking
Our aero material can scratch easily and must be handled carefully.
Before fully unpacking or installing a product, verify that you received the correct item and test-fit or measure the product where possible.
When handling aero material:
Always handle parts by the edges rather than the face of the material.
Do not place objects on top of the material.
Do not slide objects, hardware, tools, or other items across the face of the material.
Keep the product protected by its foam packaging while inspecting or test-fitting whenever possible.
Do not install, drill, modify, or alter the product until you have confirmed that it is the correct item and fitment.
Side Splitters
Side splitter sizing can be quickly verified before fully unpacking the product.
The side splitter can be measured while it is still positioned on its protective packaging pad. Compare that measurement to the applicable side of the vehicle to confirm that the splitter length is appropriate before removing all protective packaging or beginning installation.
Both the product and the vehicle mounting area are easily measurable, so customers should confirm sizing before installation or modification.
Return Packaging Requirements
If a return is approved, Street Aero will provide specific repacking instructions for the product.
Those instructions must be followed.
The product must remain properly protected using its foam/protective packaging and must be packed in a manner that prevents movement, scratching, bending, or other damage during return transit.
The customer is responsible for properly repacking the return according to the instructions provided by Street Aero.
A product that qualified for return when authorization was issued may become subject to an increased restocking deduction or may be rejected if it is damaged because it was improperly handled or packaged for return.
Front Splitters
All shipped front splitter sales are final.
Due to the size of front splitters and the risk of damage associated with shipping them back, Street Aero does not accept front splitter returns through a shipping carrier.
The only exception is an eligible front splitter that can be physically returned to Street Aero through local drop-off.
A locally returned front splitter must still meet all normal return requirements, including the 20-day return window, prior authorization, complete contents, and resellable-condition requirements.
The ability to physically bring a front splitter back to Street Aero does not guarantee acceptance if the product has been installed, modified, damaged, improperly handled, or is otherwise no longer resellable.
Custom Text & Engraving
All custom text and engraving orders are final sale and non-refundable immediately after payment is submitted.
The normal 20-day return window does not apply to products containing custom text or engraving.
Custom engraving is completed EXACTLY as the text is entered on the order. Text is case-sensitive, and any desired symbols must be included when the order is submitted. For example, an @ symbol for a social media handle must be entered if you want it included in the engraving.
Emojis are not recommended due to the laser engraving process, and returns or refunds will not be accepted if an emoji does not engrave as expected.
Customers are responsible for triple-checking all spelling, capitalization, symbols, and custom text before submitting an order.
Replacement & Miscellaneous Parts
Replacement parts, individual components, fins, winglets, brackets, hardware, and other miscellaneous parts are not automatically considered custom or final sale.
They may qualify for return when they meet the normal return window, condition, authorization, and packaging requirements of this policy.
Restocking Fee
All accepted returns are subject to a minimum 20% restocking fee.
The 20% restocking fee applies even when a returned product arrives in perfect, resellable condition.
This fee covers the costs associated with:
Inspecting the returned product
Repackaging the product
Restocking the product
Payment/transaction processing associated with the order and return
The minimum 20% restocking fee is separate from any applicable deduction for the original shipping cost.
Increased Restocking Deductions
The restocking deduction may be increased when a returned product or its components arrive damaged, unusable, incomplete, or improperly packaged.
For example, if a rear diffuser is returned improperly packaged and two individual diffuser components are damaged during the return shipment, the deduction may be increased to account for the damaged components that can no longer be resold.
Depending on the condition of the returned product, Street Aero may instead reject the return if the product is no longer reasonably resellable.
Original Shipping Cost
Original/outbound shipping costs are non-refundable and will be deducted from all refunds.
This applies even when the customer receives free shipping at checkout.
Street Aero still incurs the cost of shipping the original order. Free shipping means that the customer was not separately charged that standard shipping amount at checkout; it does not mean that Street Aero incurred no shipping expense.
The applicable original shipping cost is deducted separately from the minimum 20% restocking fee.
Return Shipping
Unless the return is the result of an error made by Street Aero, the customer is responsible for return shipping costs.
For an approved return, the customer may either:
Arrange and pay for return shipping independently, following Street Aero's provided packing and shipping instructions; or
Request that Street Aero provide a return shipping label. If Street Aero provides the label, the cost of the return label will be deducted from the customer's refund.
Providing a Street Aero return label does not mean that return shipping is free.
If Street Aero Sent the Wrong Item
If you believe Street Aero sent you an incorrect product, do not install, drill, modify, alter, or damage the item.
Contact Street Aero with your order information and photos so we can verify the item that was received.
If Street Aero confirms that the wrong product was sent, we will arrange the appropriate return shipping and replacement at Street Aero's expense.
However, the incorrectly shipped item must still be handled carefully and returned in resellable condition with all initial shipment contents.
Street Aero will provide specific repacking instructions. The customer is responsible for following those instructions and protecting the product from damage during the return.
Street Aero's original fulfillment error does not waive the requirement to reasonably care for the product after delivery. If an incorrect product is installed, modified, damaged, improperly handled, or improperly repacked after the customer receives it, deductions may apply for resulting damage or loss of value.
Exchanges
Eligible products may be exchanged when they meet the same return window, condition, authorization, handling, and packaging requirements that apply to returns.
Products that are final sale under this policy are not eligible for exchange unless Street Aero specifically authorizes otherwise.
Unless the exchange is required because of an error made by Street Aero, the customer is responsible for applicable shipping costs associated with the exchange.
Street Aero must receive and inspect the returned product before the exchange is finalized.
Any price difference between the original product and the replacement product will be addressed as part of the exchange.
Return Inspection & Refund Processing
Once an authorized return is received by Street Aero, please allow up to 14 business days for us to inspect the product, verify the contents, repackage it as necessary, restock it, and process the applicable refund.
The refund amount will be determined after inspection and will account for all applicable deductions under this policy, including:
The minimum 20% restocking fee
Original/outbound shipping costs
Street Aero-provided return label costs, when applicable
Additional deductions for damaged, missing, unusable, or improperly returned components, when applicable
Once Street Aero issues the refund and sends confirmation, please allow approximately 2–3 additional business days for the refund to appear in your account.
The exact posting time may depend on your bank or payment provider.