Policies

Street Aero Policies

This page contains the complete current Street Aero policies. The individual policy tabs organize the same information by topic so customers can find answers more quickly.

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Shipping & Production

At Street Aero, we believe in spending the time necessary to develop and manufacture quality products. We design, develop, and manufacture our aero products in-house at our facility. All aero is thoroughly inspected and hand-packaged to help ensure a safe delivery.

Product Availability

A product being available for purchase on our website does not mean that it is currently built and in stock.

Products available for purchase on our website are products that Street Aero currently has the means to manufacture. Some products may already be manufactured and available in our built inventory, while others will need to be manufactured after an order is placed.

Built Inventory

Items that are already manufactured and available in our built inventory will typically ship within 1–2 business days after the order is processed.

If an item does not ship within the 1–2 business-day built-inventory window, it is considered made-to-order and will be shipped as soon as it has completed our manufacturing process.

Made-To-Order Products

Items that are not currently available in our built inventory are manufactured as needed.

When our production schedule is operating at normal volume and is not backed up, made-to-order products are generally estimated to be manufactured and shipped within 5–7 business days.

When our production schedule is backed up or order volume is higher, please allow approximately 10–15 business days for made-to-order products to be cut, assembled, inspected, packaged, and shipped.

Production times vary depending on our current manufacturing schedule. No production or ship date can be guaranteed. All made-to-order products will be shipped as soon as our manufacturing schedule permits and the product has completed production.

Custom Text Orders

Any order containing custom text or engraving is automatically made-to-order and must be manufactured from scratch specifically for that order. This applies even if the standard version of the product is currently available in our built inventory, as an already-manufactured product cannot be taken from inventory and used to fulfill a custom engraving order.

Please allow approximately 10–15 business days for custom products to be manufactured, assembled, inspected, packaged, and shipped.

All custom text and engraving orders are final sale and become non-refundable immediately after payment is submitted.

Custom engraving is completed EXACTLY as the text is entered on your order. Text is case-sensitive, and any symbols you would like engraved must be included when entering your custom text. For example, if you would like an @ symbol included for a social media handle, the @ must be entered with the requested text.

Emojis are not recommended due to the laser engraving process. Returns or refunds will not be accepted if an emoji does not engrave as expected.

Please triple-check all spelling, capitalization, symbols, and custom text before submitting your order.

How Business Days Are Calculated

Business days refer to days when our production team is operating.

The day your order is placed does not count as Day 1. Production lead times begin on the next operating business day following your purchase.

Weekends, holidays, and other days when our production team is not operating are not included when calculating production lead times.

For example, if an order is placed on Friday and our production team is next operating on Monday, Monday is Day 1.

Peak Season & High-Volume Periods

During high-demand periods, including sales and holidays such as Black Friday and Christmas, manufacturing times may extend to approximately 10–20 business days for some products.

November through January is typically our busiest time of year.

If an item is intended to be a Christmas gift, we strongly recommend placing the order before Black Friday to allow as much time as possible for manufacturing and delivery.

Potential Manufacturing Delays

Because Street Aero manufactures our aero products in-house, there may be rare instances where manufacturing equipment encounters unexpected technical issues.

Equipment issues may cause delays to our manufacturing schedule and production process. Customers will be notified of significant delays when applicable.

Production lead times are estimates and cannot be guaranteed.

Front Splitters Requiring Custom Packaging

Certain front splitters require a custom-sized shipping box and packaging due to their dimensions. When custom packaging is required, this will be noted in the product description.

These orders may require additional time before shipment because the custom packaging requires a change to our normal production/packaging process.

Street Aero does not maintain all custom packaging sizes in regular inventory. Custom packaging is ordered from our supplier as orders requiring that packaging are received.

As a result, shipment of these products may also depend on the time required for Street Aero to receive the necessary custom packaging from our supplier.

Please take this additional processing time into consideration when ordering a front splitter that is identified as requiring custom packaging.

Multiple-Item Orders & Separate Shipments

Due to their size and to help protect the products during shipment, aero products are shipped individually.

If an order contains more than one aero product, please expect the products to ship separately as they become available. This means one order may arrive in multiple boxes and may receive multiple tracking numbers.

In certain cases, side splitters under 72 inches may be shipped in the same package as a front splitter when the dimensions and specific vehicle application allow both products to be packaged safely together.

Products will ship as they become available and will not be held solely for the remaining products on a multi-item order to be completed.

Because individual products may ship at different times, separate packages from the same order may also be delivered at different times.

Oversized / Local Pickup-Only Aero

Certain aero products are too large for the shipping boxes available to Street Aero and would be considered freight due to their size.

Street Aero does have the means to manufacture these products; however, we are unable to ship them using our standard shipping methods because we do not have packaging large enough to safely ship them without freight service.

Because Street Aero does not currently offer freight shipping for these products, they will appear as “Out of Stock” on our website and cannot be purchased directly through the website.

Customers interested in these products may contact Street Aero directly to place an order and arrange local pickup.

Tracking Information

Tracking information will be provided by email once an item has been completed, packaged, and prepared for shipment.

For orders containing multiple products that ship separately, tracking information will be provided as each individual shipment becomes available.

Please note that production lead times and carrier transit times are separate. The production timeframes listed above refer to the amount of time required for Street Aero to manufacture and prepare an order for shipment and do not represent the carrier's estimated delivery time after the package leaves our facility.

Need Your Order by a Specific Date?

If you need an item by a specific date—for example, for a car show, event, birthday, Christmas, or another gift—please include the requested date in the notes section of your order.

We will do our best to accommodate requested dates when our manufacturing schedule permits; however, production, shipping, and delivery dates cannot be guaranteed.

During our busiest season, particularly November through January, additional production time should be expected. Christmas gifts should ideally be ordered before Black Friday.

Delivery

This policy covers Street Aero's shipping methods and delivery terms once an order is prepared for shipment. Production and manufacturing lead times are covered separately under our Shipping & Production Policy.

Free Shipping — Contiguous United States

Street Aero currently offers free standard shipping to physical addresses within the 48 contiguous United States.

Shipping is not actually free for Street Aero to provide. The cost of standard shipping is included as part of our product pricing. At checkout, you may see the calculated shipping amount displayed and crossed out to show the shipping cost you are saving.

Free shipping does not apply to:

Alaska or Hawaii

U.S. territories

APO/FPO addresses

International orders

Any shipment or service specifically requiring additional carrier charges

Shipping Carriers

Street Aero currently ships using FedEx, UPS, and USPS.

The carrier used for an order is selected by Street Aero based on the package, destination, carrier availability, and current shipping rates.

Customers cannot guarantee or require that an order be shipped using a particular carrier. Street Aero reserves the right to select or change the carrier used for a shipment when necessary.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

Incorrect, incomplete, or undeliverable addresses may result in delays and additional carrier charges.

If an address correction is required after a shipment has been processed or given to the carrier, any address-correction fees charged by the carrier are the customer's responsibility.

P.O. Boxes

Aero products cannot be shipped to P.O. boxes.

A physical delivery address must be provided for aero shipments.

If a P.O. box is entered for an order containing an aero product, Street Aero may contact the customer for an alternate physical address before the order can be shipped.

APO/FPO Addresses

Shipping availability to APO/FPO addresses depends on the product, package dimensions, and carrier restrictions.

Due to their size, some of our larger aero products—particularly front splitters and side splitters—may not be eligible for delivery to APO/FPO addresses through the available carriers.

Smaller products and packages, such as certain rear diffusers, steering wheels, or shift knobs, may be eligible.

Free shipping does not apply to APO/FPO orders because the cost to ship these packages may be significantly higher than our standard domestic shipping costs.

If you would like to place an order for an APO/FPO address, please contact Street Aero with your complete shipping address and the product you would like to purchase. We can check the available shipping options and determine whether the product can be shipped to your address.

Additional Carrier Charges

Standard shipping does not include special or additional delivery services.

The customer is responsible for additional fees charged by the carrier for services or circumstances outside of standard delivery, including, when applicable:

Address corrections

Limited-access delivery

Inside delivery

Redelivery

Missed delivery appointments

Signature confirmation

Other special delivery services requested by or required for the recipient

If Street Aero is charged an additional carrier fee resulting from the customer's address, delivery requirements, requested services, or failure to receive a shipment as scheduled, the customer may be responsible for that charge.

Multiple Packages & Tracking

Orders containing multiple products may be shipped in separate packages and may receive multiple tracking numbers.

Aero products are generally shipped individually due to their size and to help protect them during transit. In limited cases, side splitters under 72 inches may be packaged with a front splitter when the product combination can be shipped safely together.

Products ship as they become available, so packages belonging to the same order may be shipped and delivered on different days.

Tracking information will be sent by email as each shipment is prepared.

Missing Items or Hardware

If you believe hardware or another small component is missing from your shipment, please thoroughly check the packaging before contacting Street Aero.

Hardware is intentionally secured within the shipment to prevent it from moving around or damaging the aero product during transit.

Depending on the product and packaging, hardware is commonly located:

Behind the shipping label, inside the shipment

Inside a small brown box with a blue hardware sticker

Taped directly to the packaging pad next to the product

These areas can be easy to overlook when unpacking.

Street Aero photographs the contents and placement of hardware secured inside the shipment before it leaves our facility. These photos allow us to verify what was included and where the hardware was located when the package was shipped.

If you still cannot locate the hardware after checking these areas, contact Street Aero with your order number. We will review the shipment photos to verify what was included and assist you from there.

Carrier Transit & Delivery Times

Any estimated carrier delivery date or transit time begins after the carrier receives the shipment and is separate from Street

Aero's manufacturing and production lead time.

Carrier delivery dates are estimates and cannot be guaranteed by Street Aero.

Once a shipment has been transferred to the carrier, delays caused by the carrier, weather, service interruptions, transportation issues, or other circumstances outside Street Aero's control may affect the estimated delivery date.

If you need an order by a particular date, please include the requested date in your order notes. Street Aero will do its best to accommodate requested dates, but neither production nor carrier delivery dates can be guaranteed.

International Shipping

Street Aero ships internationally to select countries.

Available international destinations may be shown during checkout. If your country is not currently available, you may contact Street

Aero with the product you would like to order and your complete delivery address. We can review the shipment and determine whether shipping to your location is possible.

International shipments are scheduled for carrier pickup as orders become ready.

International Shipping Costs, Duties & Customs

For international orders, applicable shipping costs, duties, customs charges, and brokerage fees are prepaid/calculated at checkout.

These charges are collected in advance so the customer should not normally owe additional duties, customs, or brokerage charges upon delivery.

International customers are responsible for entering complete and accurate shipping and customs information when placing an order.

Customs processing and clearance may affect the final delivery date and are outside Street Aero's direct control.

Delivery & Responsibility

Customers are responsible for monitoring the tracking information provided for their shipment and making appropriate arrangements to receive their package.

Once tracking shows that a package has been successfully delivered to the address provided on the order, responsibility for the package transfers to the customer.

Street Aero is not responsible for theft that occurs after a carrier has successfully delivered a package to the provided address.

When available, Street Aero may use carrier tracking records, proof-of-delivery information, and/or a delivery photo to verify delivery.

If tracking shows delivered but you cannot locate your package, contact Street Aero so we can review the available carrier information and determine the appropriate next steps.

Additional requirements for damaged, lost, stolen, or delivered-but-not-received shipments are covered under our Damaged, Lost & Stolen Shipments Policy.

Refused Shipments

Customers should not refuse a shipment unless specifically instructed by Street Aero or there is a documented reason involving shipment damage.

A shipment refused for reasons other than documented damage will be treated as a return and will be subject to the applicable return requirements, shipping deductions, and restocking fee.

Oversized Products

Certain products manufactured by Street Aero are too large to ship using our standard parcel shipping methods.

Street Aero does not currently offer freight shipping for these products.

Products that cannot be shipped using our available packaging will appear as “Out of Stock” on our website, even though Street Aero may still have the ability to manufacture them.

Customers interested in an oversized product may contact Street Aero directly to arrange an order for local pickup.

Damaged, Lost & Stolen Shipments

Street Aero carefully inspects and packages products before shipment. Unfortunately, damage, loss, or theft can still occur while a package is in transit or after delivery.

Please review the requirements below carefully. Carrier and shipping insurance claims are subject to strict reporting and documentation deadlines. Failure to report an issue within the required timeframe, provide the requested documentation, retain the shipment and packaging, or cooperate with the claim investigation may prevent Street Aero from successfully filing or completing a claim.

Damaged Shipments

If your order arrives damaged, you must contact Street Aero at info@streetaero.com within 10 calendar days of the tracking delivery date.

Our shipping insurance claim window is limited. The 10-day customer reporting deadline gives Street Aero enough time to collect the required documentation, review the damage, and submit the claim before the applicable claim deadline expires.

Do Not Return or Throw Anything Away

If an item arrives damaged:

Do not return the damaged product unless Street Aero specifically instructs you to do so.

You must retain:

The damaged product

The original shipping box

All internal packaging and packing materials

All other contents of the shipment

Do not throw away, alter, or dispose of the product, box, or packing materials while the claim is being reviewed.

Street Aero will generally not require a damaged product to be returned, as the product and packaging may be needed for photographs, carrier verification, inspection, or other claim documentation.

Please retain everything until Street Aero confirms that it is no longer needed.

Required Damage Photos

To begin a shipping damage claim, please provide at least 6 clear photos documenting the shipment and damage.

Your photos must clearly show:

The damaged product as a whole — Include at least one photo showing the entire item and its overall condition.

Close-up photos of the damage — Clearly show each damaged area of the product.

How the product was packaged — Show the product in or with its packaging so we can document how it was protected during shipment.

Internal packing materials — Include the foam, padding, or other packing materials used inside the shipment.

The exterior shipping box and any visible damage — Photograph the outside of the box, including the front, back, and sides necessary to clearly document its condition and any dents, punctures, crushing, tears, or other visible damage.

The shipping label / tracking information — Include a clear photo showing the shipping label and tracking information on the package.

Additional photos may be requested depending on the type of damage or the carrier/insurer's requirements.

Providing all requested photos and information upfront helps prevent delays in the claim process.

Claim Review & Customer Cooperation

After the required information is received, Street Aero will review the documentation and submit the applicable shipping damage claim.

The carrier or shipping insurer may require additional photographs, information, verification, or an inspection of the shipment.

If the carrier or insurer contacts you regarding the claim, you must cooperate with their investigation and respond to their requests.

Failure to provide requested information, make the shipment available for inspection when required, retain the necessary packaging, or otherwise cooperate with the carrier or insurer may result in the claim being denied.

If a claim is denied because the customer failed to comply with the carrier's or insurer's requirements, Street Aero is not responsible for providing the replacement or refund that would otherwise have been available through the claim.

Approved Damage Claims

If a damage claim is approved, Street Aero may provide either a replacement or refund for the damaged product or component, depending on the circumstances and the resolution requested by the customer.

Coverage applies only to the portion of the shipment that was actually damaged.

For example, if a side splitter set contains two side splitters and only one side is damaged, only the damaged side splitter will be replaced or refunded. The undamaged side does not automatically qualify for replacement or refund.

Street Aero will work with the customer to determine the appropriate resolution once the claim has been reviewed and approved.

Damage Reported After the Deadline

Damage must be reported within 10 calendar days of the tracking delivery date so Street Aero has sufficient time to submit the required insurance claim.

If the required damage information and photographs are not provided until after the applicable insurance claim period has expired,

Street Aero may be unable to file a claim or recover the cost of the damaged product and shipment.

When a damage claim can no longer be submitted because the reporting/documentation deadline was missed, Street Aero will generally still try to offer a replacement product or component when possible; however, the customer will be responsible for the cost of shipping the replacement.

Any assistance offered after the claim deadline has expired is subject to the circumstances of the order and does not extend or replace the required 10-day reporting period.

Lost Shipments

If your shipment has not been delivered and appears to be lost in transit, please contact Street Aero within 14 days of the expected delivery date.

Street Aero will open a lost-package claim or investigation with the applicable carrier.

Carrier investigations for lost shipments generally take approximately 2–3 weeks to complete.

During the investigation, the carrier may contact the customer for additional information or confirmation. The customer must cooperate with the carrier and respond to any requests related to the investigation.

Failure to cooperate may result in the carrier denying the claim.

Street Aero cannot issue a replacement or refund while a package is still under investigation and has not been officially determined to be lost. Packages that appear lost or delayed may still be located and delivered during the investigation.

Once the carrier has completed its investigation and confirmed the shipment as lost, Street Aero will work with the customer toward the appropriate resolution.

Packages Marked Delivered / Stolen Packages

Once carrier tracking confirms that a package was successfully delivered to the address provided on the order, responsibility for the package transfers to the customer.

Street Aero is not responsible for theft occurring after a carrier has successfully delivered a package to the provided address.

If tracking shows that your package was delivered but you cannot locate it, please contact Street Aero. We may review available carrier records, proof-of-delivery information, and/or a delivery photo when available.

Street Aero may also request additional information from the customer as part of the investigation, including:

Confirmation of the delivery address

Photos or video surveillance from the delivery location, when available

A police report for suspected package theft, when applicable

Any additional documentation requested by the carrier or insurer

If the carrier confirms that the package was properly delivered to the correct address, Street Aero is not responsible for replacing or refunding the shipment due to theft or disappearance after delivery.

Proof of Delivery

Carrier delivery documentation varies depending on the shipment and circumstances of delivery.

When available, Street Aero may use tracking records, proof-of-delivery information, and/or carrier delivery photographs when investigating a delivery dispute.

Not every shipment will have a delivery photograph. For example, a photograph may not be available when a shipment is handed directly to the recipient or when the carrier does not provide photographic proof for that delivery.

Refused Shipments

A shipment should not be refused unless there is a documented issue involving shipping damage or Street Aero has specifically instructed the customer to refuse the package.

If a shipment is refused for a reason other than documented shipping damage, the shipment will be treated as a return.

Applicable return requirements, original shipping deductions, return shipping charges, and restocking fees may apply.

Shipping Protection / Insurance

Street Aero may insure shipments or use third-party shipping protection to help cover products against qualifying damage or loss during transit.

Whether or not an optional shipping protection charge was purchased, customers must still:

Report damage or loss within the applicable deadline

Provide all required photographs and documentation

Retain the damaged product, box, and packing materials when applicable

Cooperate with Street Aero, the carrier, and/or insurer during the claim process

Comply with applicable carrier or insurance claim requirements

Purchasing optional shipping protection does not guarantee approval of a claim, and declining an optional shipping protection charge does not eliminate the customer's responsibility to follow Street Aero's required claim process.

The availability and cost of optional shipping protection may vary.

Returns, Exchanges & Refunds

We understand that sometimes a product may need to be returned or exchanged. To be eligible, all returns and exchanges must meet the requirements below.

Please review these requirements before unpacking, handling, installing, modifying, or returning your product.

Return Window

Eligible products may be returned within 20 calendar days of the tracking delivery date.

Before sending anything back, you must contact Street Aero at info@streetaero.com to request return authorization.

Please include:

Your order number

The reason for the return

Photos showing the current condition of the product

Do not send a product back without prior authorization from Street Aero.

The photos allow us to review the condition of the product and provide the appropriate return and repacking instructions before it is shipped back.

Product Condition

Returned products must be in resellable condition.

Products that have been installed, modified, altered, damaged, improperly handled, or otherwise show signs of use or physical imperfections caused after delivery may not qualify for return.

This includes, but is not limited to:

Scratches

Scuffs

Gouges

Dents

Bends or other physical damage

Drilled or enlarged holes

Installation marks

Adhesive or residue

Missing or damaged components

Other physical impurities or signs that the product has been used, installed, altered, or improperly handled

All parts, hardware, accessories, decals, instructions, and other contents originally included with the product must also be returned.

A refund will not be issued until the approved return has been received and all required contents have been accounted for.

Street Aero reserves the right to reject a return that arrives in a condition that cannot reasonably be resold.

Handle & Test-Fit Before Fully Unpacking

Our aero material can scratch easily and must be handled carefully.

Before fully unpacking or installing a product, verify that you received the correct item and test-fit or measure the product where possible.

When handling aero material:

Always handle parts by the edges rather than the face of the material.

Do not place objects on top of the material.

Do not slide objects, hardware, tools, or other items across the face of the material.

Keep the product protected by its foam packaging while inspecting or test-fitting whenever possible.

Do not install, drill, modify, or alter the product until you have confirmed that it is the correct item and fitment.

Side Splitters

Side splitter sizing can be quickly verified before fully unpacking the product.

The side splitter can be measured while it is still positioned on its protective packaging pad. Compare that measurement to the applicable side of the vehicle to confirm that the splitter length is appropriate before removing all protective packaging or beginning installation.

Both the product and the vehicle mounting area are easily measurable, so customers should confirm sizing before installation or modification.

Return Packaging Requirements

If a return is approved, Street Aero will provide specific repacking instructions for the product.

Those instructions must be followed.

The product must remain properly protected using its foam/protective packaging and must be packed in a manner that prevents movement, scratching, bending, or other damage during return transit.

The customer is responsible for properly repacking the return according to the instructions provided by Street Aero.

A product that qualified for return when authorization was issued may become subject to an increased restocking deduction or may be rejected if it is damaged because it was improperly handled or packaged for return.

Front Splitters

All shipped front splitter sales are final.

Due to the size of front splitters and the risk of damage associated with shipping them back, Street Aero does not accept front splitter returns through a shipping carrier.

The only exception is an eligible front splitter that can be physically returned to Street Aero through local drop-off.

A locally returned front splitter must still meet all normal return requirements, including the 20-day return window, prior authorization, complete contents, and resellable-condition requirements.

The ability to physically bring a front splitter back to Street Aero does not guarantee acceptance if the product has been installed, modified, damaged, improperly handled, or is otherwise no longer resellable.

Custom Text & Engraving

All custom text and engraving orders are final sale and non-refundable immediately after payment is submitted.

The normal 20-day return window does not apply to products containing custom text or engraving.

Custom engraving is completed EXACTLY as the text is entered on the order. Text is case-sensitive, and any desired symbols must be included when the order is submitted. For example, an @ symbol for a social media handle must be entered if you want it included in the engraving.

Emojis are not recommended due to the laser engraving process, and returns or refunds will not be accepted if an emoji does not engrave as expected.

Customers are responsible for triple-checking all spelling, capitalization, symbols, and custom text before submitting an order.

Replacement & Miscellaneous Parts

Replacement parts, individual components, fins, winglets, brackets, hardware, and other miscellaneous parts are not automatically considered custom or final sale.

They may qualify for return when they meet the normal return window, condition, authorization, and packaging requirements of this policy.

Restocking Fee

All accepted returns are subject to a minimum 20% restocking fee.

The 20% restocking fee applies even when a returned product arrives in perfect, resellable condition.

This fee covers the costs associated with:

Inspecting the returned product

Repackaging the product

Restocking the product

Payment/transaction processing associated with the order and return

The minimum 20% restocking fee is separate from any applicable deduction for the original shipping cost.

Increased Restocking Deductions

The restocking deduction may be increased when a returned product or its components arrive damaged, unusable, incomplete, or improperly packaged.

For example, if a rear diffuser is returned improperly packaged and two individual diffuser components are damaged during the return shipment, the deduction may be increased to account for the damaged components that can no longer be resold.

Depending on the condition of the returned product, Street Aero may instead reject the return if the product is no longer reasonably resellable.

Original Shipping Cost

Original/outbound shipping costs are non-refundable and will be deducted from all refunds.

This applies even when the customer receives free shipping at checkout.

Street Aero still incurs the cost of shipping the original order. Free shipping means that the customer was not separately charged that standard shipping amount at checkout; it does not mean that Street Aero incurred no shipping expense.

The applicable original shipping cost is deducted separately from the minimum 20% restocking fee.

Return Shipping

Unless the return is the result of an error made by Street Aero, the customer is responsible for return shipping costs.

For an approved return, the customer may either:

Arrange and pay for return shipping independently, following Street Aero's provided packing and shipping instructions; or

Request that Street Aero provide a return shipping label. If Street Aero provides the label, the cost of the return label will be deducted from the customer's refund.

Providing a Street Aero return label does not mean that return shipping is free.

If Street Aero Sent the Wrong Item

If you believe Street Aero sent you an incorrect product, do not install, drill, modify, alter, or damage the item.

Contact Street Aero with your order information and photos so we can verify the item that was received.

If Street Aero confirms that the wrong product was sent, we will arrange the appropriate return shipping and replacement at Street Aero's expense.

However, the incorrectly shipped item must still be handled carefully and returned in resellable condition with all initial shipment contents.

Street Aero will provide specific repacking instructions. The customer is responsible for following those instructions and protecting the product from damage during the return.

Street Aero's original fulfillment error does not waive the requirement to reasonably care for the product after delivery. If an incorrect product is installed, modified, damaged, improperly handled, or improperly repacked after the customer receives it, deductions may apply for resulting damage or loss of value.

Exchanges

Eligible products may be exchanged when they meet the same return window, condition, authorization, handling, and packaging requirements that apply to returns.

Products that are final sale under this policy are not eligible for exchange unless Street Aero specifically authorizes otherwise.

Unless the exchange is required because of an error made by Street Aero, the customer is responsible for applicable shipping costs associated with the exchange.

Street Aero must receive and inspect the returned product before the exchange is finalized.

Any price difference between the original product and the replacement product will be addressed as part of the exchange.

Return Inspection & Refund Processing

Once an authorized return is received by Street Aero, please allow up to 14 business days for us to inspect the product, verify the contents, repackage it as necessary, restock it, and process the applicable refund.

The refund amount will be determined after inspection and will account for all applicable deductions under this policy, including:

The minimum 20% restocking fee

Original/outbound shipping costs

Street Aero-provided return label costs, when applicable

Additional deductions for damaged, missing, unusable, or improperly returned components, when applicable

Once Street Aero issues the refund and sends confirmation, please allow approximately 2–3 additional business days for the refund to appear in your account.

The exact posting time may depend on your bank or payment provider.

Cancellations & Order Changes

Please review your order carefully before completing your purchase.

Street Aero begins processing orders after they are submitted, and made-to-order products may enter our manufacturing schedule shortly after purchase. Because of this, cancellation and order-change requests are subject to the requirements below.

Cancellations Within 24 Hours

Cancellation requests submitted within 24 hours of purchase are eligible for a refund of the amount received by Street Aero, less the non-refundable payment processing fee.

Payment processing fees charged when an order is submitted are not returned to Street Aero when a transaction is refunded. For this reason, payment processing fees are non-refundable regardless of how quickly an order is canceled.

A “full refund” for an eligible cancellation therefore means a refund of the net amount received by Street Aero after the original payment processing fee.

The 20% restocking fee does not apply to an eligible cancellation made within the first 24 hours.

Exception — Custom Text & Engraving

The 24-hour cancellation period does not apply to custom text or engraving orders.

All custom text and engraving orders become final sale and non-refundable immediately after payment is submitted.

Cancellations After 24 Hours

Cancellation requests made more than 24 hours after purchase may be subject to a 20% restocking/processing fee, even if the order has not yet shipped.

Street Aero may, at its discretion, waive or reduce this fee when an order has not shipped or circumstances otherwise allow. Any exception or courtesy provided on one order does not change this policy or guarantee the same exception for another order.

If the 20% fee applies, the original payment processing fee is included within the 20% deduction and is not deducted as an additional processing fee on top of the 20%.

Orders That Have Already Shipped

An order cannot be canceled after it has shipped.

Once an order has been transferred into the shipping process and shipped, any request to send the product back will be handled under the Returns, Exchanges & Refunds Policy and must meet all applicable return requirements.

This includes product eligibility, condition requirements, return authorization, shipping costs, and applicable restocking deductions.

Products that are final sale remain final sale after shipment and cannot be converted into a return by requesting a cancellation.

Order Change Requests

If you need to make a change to an order, contact Street Aero at info@streetaero.com as soon as possible.

We will do our best to accommodate requested changes when possible, but order changes are not guaranteed.

Whether a change can be made depends on the status of the order, the product, and whether processing or manufacturing has already begun.

Do not assume that an order has been changed unless Street Aero has confirmed the requested change.

Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address when placing an order.

If you need to change the shipping address, contact Street Aero as soon as possible.

Address changes are not guaranteed once an order has been processed or a shipping label has been created.

If an address correction or change results in an additional carrier fee, the customer is responsible for the applicable address-correction or rerouting charge.

For fraud-prevention purposes, Street Aero may require additional verification before approving a request to ship an order to an address different from the information originally provided with the payment.

Product / Variant Changes

Requests to change a product, vehicle application, style, size, option, fins, winglets, or other selected product configuration must be made as soon as possible.

A requested change may not be possible if the original product has already entered production, been manufactured, modified for the order, packaged, or shipped.

If Street Aero approves a change to a differently priced product or configuration, the customer will be responsible for any applicable price difference.

Any refund resulting from an approved change remains subject to applicable non-refundable payment processing fees or other deductions required under this policy.

Custom Text & Engraving Changes

Custom text and engraving orders are final immediately after payment is submitted.

Street Aero engraves custom text EXACTLY as it is entered on the order, including capitalization and symbols.

Customers are responsible for verifying all spelling, capitalization, symbols, and requested text before submitting the order.

If you notice an error after submitting a custom order, you may contact Street Aero immediately; however, Street Aero cannot guarantee that the engraving can be changed or stopped, and the order remains non-refundable.

Any symbol that you want included must be entered as part of the custom text. For example, an @ symbol for a social media handle must be included if you want it engraved.

Emojis are not recommended due to the laser engraving process, and a refund will not be provided if an emoji does not engrave as expected.

Payment Processing Fees

Payment processing fees are non-refundable.

This applies whenever a refund or cancellation occurs, including cancellations requested within the first 24 hours.

When a cancellation or other transaction is subject to the 20% restocking/processing fee, the payment processing cost is already included within that 20% deduction and will not be charged as a separate additional deduction.

When the 20% fee does not apply, such as an eligible cancellation within 24 hours, the actual non-refundable payment processing fee will still be deducted from the refund.

Declined Payments & Pending Authorizations

A declined payment attempt may temporarily appear on your bank or card account as a pending authorization, even though the transaction was not successfully completed.

If multiple payment attempts are made before an order is successfully placed, more than one pending authorization may temporarily appear. This does not necessarily mean that Street Aero charged you multiple times or that multiple orders were placed.

Declined or unsuccessful authorizations are controlled by the customer's bank or payment provider and may remain visible for approximately 2–3 business days before disappearing or being released.

Street Aero can only collect payment for transactions that are successfully completed.

Billing Information & Payment Verification

Customers are responsible for entering accurate billing and payment information during checkout.

A billing address or other payment information that does not match the information associated with the payment method may cause the transaction or order to be flagged for fraud review and may delay processing.

Street Aero reserves the right to review potentially fraudulent or high-risk transactions and may contact the customer to verify information before processing or shipping the order.

Shipping to an Alternate Address

Orders being shipped to an address different from the cardholder's billing information may require additional verification.

If an order is flagged for fraud risk or Street Aero otherwise needs to verify the transaction, we may request information necessary to confirm the identity of the cardholder and authorization of the purchase before the order is processed or shipped.

Failure to provide requested verification may result in the order being delayed or canceled.

These verification procedures are intended to help protect both Street Aero and the authorized cardholder from unauthorized transactions.

Product Fitment, Installation & Custom Orders

Please review all product information and fitment requirements carefully before purchasing or installing a Street Aero product.

Our vehicle-specific products are designed and developed using the applicable vehicle and configuration available to Street Aero during product development. Vehicle modifications, aftermarket components, body modifications, or differences from the vehicle used during development may affect fitment.

Product Fitment

Unless otherwise stated in the product description, Street Aero products are designed for stock/unmodified vehicle applications.

Street Aero cannot guarantee fitment when a vehicle has been modified or equipped with aftermarket components that may affect the mounting location, dimensions, body shape, or installation of the product.

This may include, but is not limited to:

Aftermarket front or rear bumpers

Aftermarket side skirts

Body kits

Widebody components

Modified body panels

Previously repaired or replaced body panels

Other aftermarket components or modifications that affect the area where the Street Aero product is installed

A product should only be considered compatible with an aftermarket component or modified application when that compatibility is specifically stated by Street Aero.

Verify Compatibility Before Ordering

The purchaser is responsible for determining whether a product is compatible with their specific vehicle and configuration before purchasing.

Please carefully review the product title, vehicle year range, model, trim, bumper/body style, product description, photos, and any other fitment information provided on the product listing.

If you are unsure whether a product will fit your vehicle, contact Street Aero before placing your order so we can help review the application.

Do not assume compatibility based solely on a similar vehicle, year, model, bumper, or appearance.

Inspect & Test-Fit Before Installation

Customers must inspect and verify their product before installation or modification.

Before fully unpacking, drilling, modifying, or installing the product:

Confirm that you received the product you ordered.

Inspect the product for any visible damage or issues.

Confirm the product appears appropriate for your vehicle/application.

Measure or test-fit the product where possible.

Keep the product protected by its foam packaging during inspection and measurement whenever possible.

Handle aero material by the edges rather than the face.

Do not place objects on top of the material.

Do not slide tools, hardware, other parts, or objects across the face of the material.

Our aero material can scratch easily. Once a product has been installed, drilled, altered, damaged, improperly handled, or otherwise made non-resellable, its return eligibility may be affected.

Side Splitter Size Verification

Side splitters are easily measurable and should be checked before fully unpacking or installing them.

While the side splitters are still positioned on their protective packaging pad, measure their overall length.

Then measure the applicable side of the vehicle where the side splitters will be installed.

The side splitter on the pad should correspond to the required length on the vehicle. This quick measurement allows customers to identify an obvious sizing issue before removing the protective packaging or modifying the product.

If the measurement appears incorrect, stop and contact Street Aero before proceeding with installation.

Installation

Street Aero products must be installed correctly and securely.

Installation requirements vary by product and vehicle. Customers are responsible for reviewing and following any applicable installation instructions, guides, hardware requirements, or other information provided with the product.

If you are unsure how a product should be installed, contact Street Aero before proceeding or seek assistance from a qualified installer.

Do not continue with an installation if the product appears incorrect, incompatible, damaged, or improperly sized.

Professional Installation Recommended

Street Aero recommends professional installation of all aero products.

Proper installation methods may vary depending on the vehicle, product, application, vehicle modifications, and mounting surface.

Street Aero cannot physically inspect or verify the installation of a product after it is installed on a customer's vehicle. It is therefore the responsibility of the customer and/or installer to determine whether the product has been properly and securely mounted before the vehicle is driven.

The decision to operate or drive a vehicle with a Street Aero product installed is ultimately at the customer's discretion and responsibility.

Street Aero is not responsible for a product coming loose, detaching, or separating from a vehicle—or for resulting damage—when the product was not properly mounted or securely fastened.

Front Splitter Supports

Customers frequently ask whether additional supports should be used with a front splitter and how a splitter should be properly secured.

Because every vehicle and application is different, Street Aero does not supply universal support rods or additional support brackets for front splitters.

Different vehicles and installations may require different mounting locations, brackets, support rods, hardware, tools, or installation methods. A universal support system cannot account for every application.

For additional guidance regarding front splitter support and installation, please reference our installation video:

Front Splitter Support & Installation Video

Customers and/or their professional installer are responsible for determining the appropriate mounting and support method for their specific vehicle and application.

Customer Responsibility for Hardware

The customer and/or installer is responsible for verifying that all mounting hardware is properly installed, tightened, and securely fastened before operating the vehicle.

This responsibility applies even when a product is delivered partially assembled by Street Aero.

Partial assembly performed by Street Aero does not eliminate the customer's responsibility to inspect the product, hardware, brackets, fasteners, and final installation before driving the vehicle.

Street Aero cannot verify the continued security of hardware or mounting points after the product has been shipped, handled, installed, or used on a vehicle.

3D-Printed Breakaway Brackets

Certain Street Aero products use 3D-printed brackets intentionally designed to act as a breakaway point.

The use of these brackets is intentional. In the event of an impact, the bracket is designed to be a more easily replaceable failure point rather than transferring as much force into the vehicle's bumper or body.

A broken fin or bracket is generally significantly easier and less expensive to replace than a damaged bumper or other vehicle body component.

Because of this design purpose, a 3D-printed bracket breaking during an impact does not by itself indicate a product or manufacturing defect.

Customers should not replace these components with substantially stronger or more rigid mounting components without understanding that doing so may change how impact forces are transferred to the product or vehicle.

Improper Installation

Street Aero is not responsible for damage, loss, or other issues resulting from improper installation, incorrect use, failure to properly secure a product, or modification of the product or vehicle.

The purchaser/installer is responsible for ensuring that the product is properly positioned, mounted, tightened, and secured before the vehicle is driven.

Products should be periodically inspected after installation to ensure mounting hardware and components remain properly secured.

Installation & Related Costs

Street Aero is not responsible for labor or installation charges associated with installing, removing, adjusting, repairing, replacing, or reinstalling a product.

This applies even if a product ultimately needs to be returned, exchanged, replaced, or otherwise addressed.

Customers are responsible for confirming that the correct product was received and that fitment appears appropriate before paying for installation or modifying the product.

Street Aero is also not responsible for costs or losses associated with:

Vehicle transportation or towing

Storage

Rental vehicles

Installation or removal labor

Lost use of the vehicle

Property damage

Personal injury

Incidental or consequential damages or expenses resulting from installation, use, removal, incompatibility, or improper installation of a product

If You Believe You Received the Wrong Product

If you believe Street Aero sent you the wrong item, stop before installing or modifying it and contact us at info@streetaero.com.

Please provide your order information and photos of the product received so Street Aero can verify the item.

If Street Aero confirms that an incorrect product was shipped, we will arrange the appropriate return shipping and replacement at Street Aero's expense.

However, the product must still be kept in resellable condition.

Receiving an incorrect item does not mean the product may be installed, drilled, modified, scratched, damaged, or returned without adequate protection.

Street Aero will provide specific repacking instructions when applicable. Those instructions must be followed so the product is protected during return transit.

If an incorrectly shipped product is damaged after delivery because of installation, modification, improper handling, or failure to follow the provided return-packing instructions, Street Aero may apply an appropriate deduction for the resulting damage or loss of value.

Custom Text & Engraving

All custom text and engraving orders are final sale and become non-refundable immediately after payment is submitted.

Custom engraving is completed EXACTLY as the text is entered on your order.

Custom text is case-sensitive. Any symbols you want included must also be entered as part of the requested engraving.

For example, if you are entering a social media handle and want the @ symbol engraved, you must include the @ symbol when submitting the custom text.

Please triple-check all spelling, capitalization, symbols, and requested text before completing your purchase.

Emojis in Custom Engraving

Emojis are not recommended due to the laser engraving process.

The way an emoji appears on a phone, computer, or other device may not translate as expected through the engraving process.

Returns or refunds will not be accepted because an emoji does not engrave or appear as the customer expected.

Custom Order Production

Any product containing custom text or engraving must be manufactured from scratch specifically for that order.

An already-manufactured standard product cannot be taken from built inventory and used to fulfill a custom engraving order.

Please allow approximately 10–15 business days for custom products to be manufactured, assembled, inspected, packaged, and prepared for shipment.

The custom order becomes final and non-refundable when payment is submitted, not when engraving or manufacturing begins.

Replacement & Miscellaneous Parts

Replacement parts, individual components, fins, winglets, brackets, hardware, and other miscellaneous parts are not automatically considered custom products or final sale.

Unless another specific final-sale restriction applies, these products may qualify for return or exchange under Street Aero's Returns,

Exchanges & Refunds Policy, provided they meet all applicable return requirements and remain in resellable condition.

Replacement parts are available through the replacement-parts link on the applicable product page. All diffuser brackets are engraved with their part number so customers can identify and order the correct replacement.

Conditions of Use

By visiting and purchasing from streetaero.com, you agree to abide by our terms and conditions, including those stated in these policies. Before checkout, you are prompted to confirm that you have read and agreed with the terms and conditions.

Street Aero reserves the right to modify its policies at any time. Your continued use of the site following policy revisions constitutes your acceptance of and agreement with those changes.