Terms of service
Terms of Service
Please read our entire policy below. All customers confirmed they have read our policy before being able to make a purchase by "checking" they have read our terms and conditions.
All products are designed from stock / unmodified vehicles, as supplied by the car manufacturer. Due to the complexity and variety of modifications possible, Street Aero makes no claims as to if our products will fit your vehicle with aftermarket modifications unless specified in the products description. Ultimately, it is up to the purchaser to determine if the part is compatible with his/her application. Please contact us at info@streetaero.com with your questions or concerns prior to purchasing.
Street Aero is not responsible for any labor charges or installation fees for any reason. Street Aero is also not responsible for improper installation, incidental and consequential damages, property damage, personal injury damages, labor costs, transportation or other incidental or consequential charges; or storage or rental-car charges.
INSPECT PARTS UPON ARRIVAL
While we strive to ensure accuracy of all orders that are shipped, in extremely rare occasions boxes are mislabeled and/or wrong parts are shipped. Once you have received your order, please check the parts for accuracy prior to starting your installation.
Shipping Lead Time
Please keep in mind that we are a manufacturer and some products may take 10-15 business days to be cut, assembled, packaged and shipped.
Built inventory items will be shipped within 1-2 business days after the order is processed (this excludes weekends/holidays)..
Lead time for products will vary and no lead time can be guaranteed.
Out of stock items ordered will be shipped as soon as our manufacturing schedule permits (estimated 10-15 business days from purchase).
Please also keep in mind that because we are a manufacturer, and while it is rare, there could potentially be instances where one of our machines encounters technical issues causing a delay in our schedule/production process.
Delivery
Free shipping is offered for all item(s) being shipped to a physical address within the 48 continental United States. This offer excludes shipments going to all other states, US territories, and PO/APO/FPO addresses.
We utilize multiple carriers such as FedEx, UPS, and USPS. We cannot guarantee the shipping company used to deliver your products. Your order may be shipped in multiple boxes from different carriers. Carrier choice is based upon availability and needs of the customer and is the sole discretion of Street Aero.
All aero products are too large to ship to P.O. boxes. We strongly recommend that you provide a physical delivery address to avoid delays, delivery issues, or additional charges.
While the shipping fee is included in prices, this fee does not include any ancillary services that may be added by the carrier as a result of special requests. Any of the following may result in an additional cost to you: inside or limited access delivery, redelivery due to a missed appointment, address corrections
If an item is hand delivered and damaged, please only write the word “damaged” on the delivery bill as it could affect the outcome of the claim decision by the shipping company. (See Damaged below for continued info)
If a product is damaged in transit, was not inspected at delivery or noted as “damaged” on the delivery bill, we will be unable to assist you beyond that point.
If a customer signs their name on the bill of laden, the shipping company will not allow us to submit a claim on your behalf.
Billing / Shipping Addresses
For any item(s) shipping to an alternate address (not billing address of payment type used) or for any orders that are flagged by our fraud-detection software, we may require the card holder to provide verification to authorize the shipment.
APO / PO Box Shipments
Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO boxes.
If a package is deemed undeliverable by a carrier that cannot deliver parcels to your post office box or APO the buyer will be responsible for the charges and fees associated with the shipment.
International Shipping
International shipping is available to various countries (please see our international shipping page to see if we offer shipping to you).
If we do not offer shipping to you, send us an email and we will put your country's market on our list to open.
At this time carrier pick-ups for international shipment are on Tuesday’s and Thursday’s.
ALL shipping charges, duties, customs charges, and brokerage fees are calculated in full at checkout and are pre-paid for your convinience. You will not have to pay on delivery to receive your shipment.
Damaged Shipments
Once a tracking number reaches delivery status at the location provided for the order, Street Aero is no longer responsible for the shipment wearabouts.
If a product is damaged in transit, was not inspected at delivery or noted as “damaged” on the delivery bill, we will be unable to assist you beyond that point.
If a customer signs their name on the bill of laden, the shipping company will not allow us to submit a claim on your behalf.
All damages from shipping must be reported to info@streetaero.com within 1-2 business days from the tracking number delivery confirmation date to ensure we are within the allowable time frame of a claim submission with the carrier. After two days, damages become the responsibility of the customer.
If you receive a damaged item, please email info@streetaero.com your order number, and a description of the problem with multiple photos highlighting the damage.
DO NOT return a damaged shipment unless specified by one of our team members.
After a claim has been filed, the carrier will contact you to investigate the damage. If the carrier is not able to investigate the package, the claim will be denied and we will be unable to assist further or provide a replacement.
In order to fully process a damage claim, all original products and packaging materials must be provided. Street Aero is not liable for damage claims that are denied due to customer negligence.
By purchasing, you agree that you will inspect the item at delivery and fully understand that if you do not inspect the item at delivery and unbox it at a later time to find concealed damage that you waive all rights to file a damage claim on the delivery insurance. You also fully understand that a damaged item cannot be returned or refunded under any circumstances.
Lost Shipments
Our responsibility is to prepare your order and to hand it off to the shipping carrier. There are instances when the carrier misplaces the package or loses it entirely. In the event this happens, we will gladly open up a claim.
Claims can take anywhere from 2-3 weeks for the shipping company to investigate the claim. During this time, the carrier will reach out to you about the shipment. You must speak with them or they will deny the claim.
We can not issue refunds or reshipments on lost packages until the shipping company confirms the package is lost as they may have misplaced it and are still able to deliver it. We will work with our customer and the shipping company to find a resolution.
Lost package claims must be reported within 14 days of expected delivery date or we are unable to help.
Insurance
Shipping prices do not include insurance. If you’d like to add insurance to your order, please email us prior to placing your order. Please be aware that we are not responsible for any lost, late or damaged items and Street Aero must have a claim completed with the carrier before you can be refunded or before a replacement can be shipped.
If your claim is denied, you will be responsible for placing a new order.
Refused Shipments
If you refuse delivery for any shipment (except refusing due to damage), it will be treated as a return and charged the full restocking fee.
Received Incorrect Item(s)
In the event that the product you ordered is sent either incorrectly or wrongly processed by Street Aero, we will arrange for the package to come back to us and ship out a replacement.
We will need to evaluate the situation before determining the shipment was incorrect.
Returns
ALL front splitter sales are final. Due to the continuous 0% return success rate, we are not able to accept front splitter returns or exchanges unless you are a local customer that does not require carrier shipping services.
Our return policy is valid for 20 days following the tracking numbers delivery date.
To be eligible for a return, your item must remain sealed in its original plastic packaging and be returned in its entirety.
Once the plastic has been opened, the product has been installed/modified/altered or has physical impurities, the product will not be eligible for a return.
Returns must be accepted with prior authorization only after emailing info@streetaero.com with a detailed reason for the return as well as photo documentation to assess the physical status of the shipment and its contents.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error will not be refunded.
If the item cannot be resold, we cannot accept a return.
All accepted refunds will require a 20% restocking fee to cover initial shipping charges, however, the refunded amount will be determined upon the item being returned and inspected.
Initial shipping fees are non-refundable and will be deducted from refunds.
These rules also apply for accepted exchanges.
Exchanges
Please be sure to test fit all products in the plastic packaging by holding
If a product has been modified, installed, or altered, we will not accept it as an exchange.
Cancellations
Orders must be canceled within 24 hours to receive a full refund, any order canceled after 24 hours will require a 20% restocking fee.
Unfortunately once an order has been shipped restocking fees will apply if they are applicable.
Refunds
Applicable refunds for returns will be held until the accepted order has been returned in its entirety. This includes hardware, decals, and instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Street Aero does not refund shipping charges. These fees will be deducted from your refund.
Please allow 2-3 business days after receiving notification of your refund for the amount to be posted back to your account.
Billing
Upon checkout, your preferred method of payment account will be pre-authorized and/or charged regardless of the item being in or out of stock. If your payment was declined, you may still see a pending charge on your account due to the pre-authorization process with the payment method. The declined pre-authorization does take 2-3 business days to clear depending on the payment method used.
Billing addresses that do not match that which is registered with the payment method used to place the order may cause delays.
Sale Items
Only regular priced items are applicable for refunds, unfortunately sale items that used a discount code cannot be refunded.
Conditions of Use
By visiting and purchasing from streetaero.com, you agree to abide by our terms and conditions, including those stated on this page. We reserve the right to modify our policies at any time. Before heading to checkout you are prompted to check the box stating, “I have read and agreed with the terms and conditions”. Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes being made.
Terms of Service OVERVIEW
This website is operated by Street Aero. Throughout the site, the terms “we”, “us” and “our” refer to Street Aero. Street Aero offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Street Aero, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Street Aero and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 21800 Belshire Ave Hawaiian Gardens CA 90716
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@streetaero.com.
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