Return & Refund Policy
RETURNS
ALL front splitter sales are final - Due to the continuous 0% return success rate, we are not able to accept Front Splitter returns or exchanges unless you are a local customer that does not require carrier shipping services.
All custom ordered item sales are final.
Our return policy is valid for 20 days following the tracking numbers delivery date.
To be eligible for a return, your item must remain sealed in its original plastic packaging and be returned in its entirety.
Once the plastic has been opened, the product has been installed/modified/altered or has physical impurities, the product will not be eligible for a return.
Returns must be accepted with prior authorization only after emailing info@streetaero.com with a detailed reason for the return as well as photo documentation to assess the physical status of the shipment and its contents. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error will not be refunded.
If an item is improperly packaged for shipping and damaged during the return process, the customer may be responsible for the cost of the damaged product. If the item cannot be resold, we cannot accept a return.
Please understand that most of our items require a substantial amount of work to get them to you and we must recover these costs, unless the mistake is ours. All refunds will be subject to a 20% restocking fee, which is a percentage of the original purchase price of the item. This fee is intended to cover the costs of inspecting, repackaging, and restocking the returned item.
Returns with unexpected damage, signs of use or missing original accessories are subject to increased restocking fees or complete refusal of the return at our discretion. If the return is rejected due to previously listed circumstances, we will work with you to return the product(s) back to you at your cost. If approved after inspection, the refund amount will be returned to the original payment method, less any applicable fees. Once received, your order will be inspected, repackaged, and restocked accordingly within 14 business days.
Initial shipping fees are non-refundable and will be deducted from refunds. These rules also apply for accepted exchanges.
Coordination of any return shipping will be the responsibility of the customer. In the event an error is made by Street Aero, a return shipping label will be provided.
Street Aero is not responsible for providing return labels for shipments that are delivered as ordered. We will only provide a return label if there is an issue with the shipment due to our error. All return fees will be the responsibility of the purchaser if you wish to return an item.
EXCHANGES
Please be sure to test fit all products in the plastic packaging by holding it up. If a product has been modified, installed, or altered, we will not accept it as an exchange.
CANCELLATIONS
Orders must be canceled within 24 hours to receive a full refund, any order canceled after 24 hours will require a 20% restocking fee.
Unfortunately once an order has been shipped restocking fees will apply if they are applicable.
REFUNDS
Applicable refunds for returns will be held until the accepted order has been returned in its entirety. This includes hardware, decals, and instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
Street Aero does not refund shipping charges. Initial shipping fees will be deducted from your refund.
Please allow 2-3 business days after receiving notification of your refund for the amount to be posted back to your account.
PART(S) ARRIVED DAMAGED
What do I do if my item(s) arrives damaged?
To file a claim for a shipment that arrives damaged, photo documentation will be required and a physical inspection by the carrier may be needed. Please keep the box, packing materials, and contents until the claim has been resolved and you receive confirmation from our customer service department.
Do NOT ship the damaged item back to us unless specified by a customer service team member.
Email info@streetaero.com with the following information in order to speed up your claim process. Without enough supporting documentation, the processing of your claim could be delayed or denied all together.
Example:
Email Subject:#12345 - Front Splitter Damaged in Shipping
Provide details on what item(s) are damaged.
Attach all photos required:
- A photo showing the damaged item and how it was packaged inside the box
- A photo of the damaged item (can be more than 1)
- A photo of the packaging materials used
- A close up of the shipping label with visible tracking number
- Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
Please read our Terms of Service for more information